Shipping & Returns

UK

We use Royal Mail 1st class (signed for) for all our deliveries.

  • For single item orders below £20 in value, we have a special rate of £2.50. Please allow 3-5 days for delivery.
  • Orders over £20 cost  £4. Please allow 3-5 days for delivery

 

OUTSIDE UK
We use Royal Mail’s International Signed-for service to send securely around the world. Orders placed between Monday and Friday (before 1pm GMT) are usually shipped that day. Any orders made after 1pm will be posted the next day.  

EUROPE (57 countries) RATES

ORDERS FROM  £1.00 – £10.00         £4.00

ORDERS £10.01 and over                   £6.00

REST OF THE WORLD RATES  (183 countries)

Standard rate          £7.00

 

RETURNS
We want your new items to fit just right. But if you need to try another size, or if you're having second thoughts, we'll happily offer an exchange or a refund. All we ask is that garments are returned in "as new" condition.  If there are any issues with the condition of returned items we’ll drop you a line.

You've got time to think about it - just make sure size exchanges or refund requests reach us within 30 days of the original purchase date. It's worth knowing we're unable to refund your shipping & handling costs for returned items.

Please include details of your name, order number, the item you'd like to exchange or refund and post (we advise a tracked service for security and peace of mind) to: 

Returns (Hackney GT)
16 Leaside Road
London
E5 9LU
United Kingdom