Returns and refunds

Hackney GT Teemill print-on-demand tees and sweats - Scroll to the bottom

 

 

 

Hackney GT cycle kit and accessories 

]We want your new items to fit just right. But if you need to try another size, or if you're having second thoughts, we'll happily offer an exchange or a refund. All we ask is that garments are returned in "as new" condition.  If there are any issues with the condition of returned items we’ll drop you a line.

You've got time to think about it - just make sure size exchanges or refund requests reach us within 90 days of the original purchase date. Unfortunately we're unable to refund your shipping & handling costs

Please include details of your name, order number, the item you'd like to exchange or refund and post (we advise a tracked service for security and peace of mind) to: 

International Returns

Hackney GT will not accept customs charges incurred when returning items. All packages must be marked “Goods returned under warranty”.

Please use label provided or address to

Returns, Hackney GT, 16 Leaside Road, London
E5 9LU
United Kingdom and marked “Goods returned under warranty”.

Hackney GT Teemill print-on-demand tees and sweats 

A link to the online returns form can be found in your confirmation email receipt and your dispatch email but if you need any help, or have any questions about a return, please use the contact form to get in touch with our support team (Teemill)

You may cancel your order or return your products at any time, up until the later of 14 days after you receive the products or 28 days after we dispatch them for delivery to you.

But, unless they are defective, we cannot accept returns of  any products that have been washed or worn.

Can I exchange an item for a different item?We can only exchange like-for-like designs, for the same product in a different size or colour option shown on the returns form. If you'd prefer a different design or product style, we recommend sending your item back for a refund and placing a new order in the meantime.

What if my exchange request is out of stock?If the item is out of stock, we will contact you via email to offer alternative exchange options. Where none are available, we will notify you of a refund on the item.

Will my shipping be refunded?If you paid for standard shipping and return the full order, we will refund the shipping cost to you. If you placed your order with an upgraded/faster delivery method and return your full order, we will refund you the standard shipping cost only.

Will I be charged for the exchange order?We operate a free exchange policy and so you will not be charged. 

Please note, all orders destined for the EU are customs-free up to a value of €150. When ordering products for delivery outside of the UK, depending on the destination, you may be subject to import duties and taxes which are levied once the products reach the specified delivery location. Any additional charges for customs and/or import clearance and other handling charges must be paid by you, as we have no control over these charges.

Will any import duties be refunded?
We're unable to refund any import duties paid on the original parcel.

Can I return items from different orders together in one parcel?Yes you can, but you must complete the online returns form for the items in each different order number and make sure to include all of the Customer Returns Label Reference Numbers on a note within the parcel, so that our returns team can process your requests.

UK Returns: For UK orders we offer a Freepost address which you should receive in your returns label when you complete the online returns form. This means UK orders are free to return and you shouldn't need to pay any postage. If you don't have a printer, the email includes a QR code you can take to your local Post Office and they will scan it in for you.

Make sure you request and keep a proof of postage receipt for tracking your parcel online.

Alternatively, if the parcel fits, you can pop it back to us using your nearest post box, however, it's worth noting you won't have proof of postage for this, and returns may take slightly longer to arrive.

EU/Rest of the World Returns:

Once you've completed the online returns form, received your returns label and have packaged up your items, you'll need to pay to post your parcel back to us. The cost of returning a parcel from outside the UK will vary by country. Make sure you request and keep a proof of postage receipt.