Can we help?
Need to talk to one of us? No problem. We’re here to assist with any product or service queries via email at

Or alternatively call us on the phone and talk to Russ at +44(0) 7956387559

When you're ready we can take your payment via paypal or by credit or debit card. Once that’s all gone through successfully, we’ll send through an automated email to confirm your order is in our system.  

We’re quietly very proud of the quality of our products. We’ve worked hard to combine the best materials with rock solid durable construction for a long lifetime of faithful service. If you have any comments or queries regarding the way your Hackney GT items are wearing please don’t hesitate to let us know. Once we've checked out the issue (basically looking for signs that usage has been as we intended and on a “reasonable wear and tear” basis) we can offer you a hand finished free repair, or a replacement item, depending on what you'd prefer. Please contact us by phone or email with notification prior to returning products under warranty.